COVID-19 Shipping Policy Update
1. Why are orders taking longer to ship?
As COVID-19 has spread, there has been an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, and supply chain. This has resulted in some of our delivery promises being a lot longer than usual. We're quickly expanding our team in order to better serve our customers and get orders out faster. That being said, delivery times are delayed.
2. Can I still make returns?
As we continue to take steps to improve our service, we are extending our refund/cancellation policy to cover individuals who have waited in excess of 20 days for their orders on the old system.
3. Can I place an order? Will CalmOptics deliver the package?
Yes, CalmOptics activities are currently continuing. However, delivery times may be longer than usual. We are working with our fulfillment centers so we can more quickly receive, restock and ship our products out to our customers. We just want to set the expectations straight from the start that shipping times are a lot longer than usual, however rest assured your order will still arrive!
4. How do I contact you regarding my order?
Please email us at firstname.lastname@example.org with any questions. All emails will be answered as soon as possible in the order they were received or click here: Contact Us
5. My tracking still shows as Pre-Shipment, what do I do?
Due to COVID-19 there are extreme shipping delays and your tracking may show as pre-shipment for some time, however we can assure you that the status will update, its just taking longer than usual. Don't panic, as this is normal at the moment.
6. What are the current shipping times?
These shipping times are only estimates. Your package may arrive sooner or can arrive even later. Delays due to customs are outside of our control. We use reliable forms of shipping in order to get your package to you as soon as possible. We want to have full transparency with our customers from the start so that you may have the right expectations.
- United States - 20 days
- Europe - 20 Days
- Australia - 20 Days
- Worldwide - 30 days
Last Updated: April 15, 2020