Shipping & Returns
COVID-19 Shipping Update:
Our top priority is the health and safety of the warehouse employees and our customers, we have worked with our production and fulfillment facility to ensure social distancing & proper PPE guidelines are followed.
- Because of these measures, we estimate that all domestic orders will be processed and delivered within 3-5 business days.
- Canada residents can expect to receive their orders within 7-10 business days.
- All other applicable countries can expect their orders to arrive within 10-15 business day
- To check the status of your order, please use our Order Tracking Tool -- You will also receive an email with your tracking number as soon as your order has shipped.
Need to make a return? We can certainly help you! But keep in mind there are some conditions that need to be met in order to receive your refund.
Terms & Conditions for Returns:
- Domestic orders may be returned or exchanged within 14 days of purchase.
- There are no Returns or Exchanges for international orders at this time.
- To be eligible for a full refund, we must receive your returned order within (14) days of purchase. Shipping fees are non-refundable on most returns, with few exceptions, such as if an item you received was incorrect.
- If return instructions aren’t followed and the package is returned to sender, it may result in your package being received outside of the 14-day money back guarantee window. In these instances, a refund will not be honored.
- Refunds may take up to 4 weeks before they appear on your bank statement. Most cases will be quicker, however, due to return shipping time (3-9 business days), return processing (4-6 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
- Gift card purchases and international orders are non-refundable.
What About Exchanges?
- If you wish to exchange a product, such as for another size or style, the item needs to be unused and and include all of the original accessories.
- In order to get your new product, the item you are exchanging must be back in our warehouse within 30 days of your original purchase date. Any package received after this date will be reshipped to you.
- Note that shipping fees for exchanged products are non-refundable